Terms of Service – Jeytraa

Last Updated: September 2, 2026

Welcome to Jeytraa. These Terms of Service (“Terms”) govern your access to and use of the Jeytraa website, products, and services.

By accessing our website or placing an order with Jeytraa, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or place an order.

1. About Jeytraa

Jeytraa is an online shopping platform offering products for customers through its website.

Throughout these Terms, the words “Jeytraa,” “we,” “us,” and “our” refer to Jeytraa.

The words “you,” “customer,” and “your” refer to the person accessing our website or purchasing our products.

2. Eligibility

By using our website or placing an order, you confirm that:

The information you provide is accurate and complete.
You have the legal capacity to enter into a purchase agreement under applicable law.
You will use the website only for lawful purposes.
You will not use our website for fraudulent, abusive, or unauthorized activities.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on our website are accurate.

However:

Product colors may appear slightly different depending on your device or screen settings.
Product images may differ slightly from the actual product due to photography, lighting, or display settings.
Product availability may change without prior notice.
We reserve the right to correct errors, inaccuracies, or omissions at any time.

4. Product Prices

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to modify product prices, offers, discounts, or promotions at any time.

If an incorrect price is displayed due to a technical or human error, Jeytraa reserves the right to cancel the affected order and provide an appropriate resolution.

5. Orders

When you place an order through our website, you agree to provide accurate information, including:

Full name.
Correct shipping address.
Valid mobile number.
Valid email address.
Correct payment and order information.

After placing an order, you may receive an order confirmation.

An order confirmation does not necessarily guarantee that the order will be fulfilled. Jeytraa reserves the right to cancel or decline an order in certain circumstances, including product unavailability, pricing errors, suspected fraud, or other operational reasons.

6. Order Cancellation

Once an order has been processed or shipped, cancellation may not be possible.

If cancellation is permitted before processing, the applicable cancellation process will be communicated by Jeytraa.

Any cancellation request is subject to the status of the order and our applicable policies.

7. Payment

We accept payments through the payment methods and payment gateways available on our website.

Payments may be processed by third-party payment service providers.

Jeytraa does not directly store your complete card details, UPI PIN, OTP, banking password, or other sensitive payment credentials.

You agree that all payment information provided by you must be accurate and authorized.

Jeytraa reserves the right to cancel an order if a payment is declined, reversed, flagged as suspicious, or appears to involve fraudulent activity.

8. Shipping and Delivery

We will make reasonable efforts to dispatch and deliver your order within the estimated delivery period displayed at the time of purchase.

However, delivery times may be affected by circumstances beyond our control, including:

Courier or logistics delays.
Weather conditions.
Natural disasters.
Public holidays.
Government restrictions.
Incorrect or incomplete shipping information.
Unexpected operational issues.

Jeytraa is not responsible for delays caused by third-party shipping or logistics providers beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

9. Return, Refund and Exchange

Jeytraa currently follows a No Return & No Refund policy.

We do not accept returns or provide refunds for change of mind, personal preference, incorrect selection, or similar reasons.

Exchange may be considered only for a damaged or defective product, subject to verification and the conditions specified in our Return & Exchange Policy.

Exchange is limited to the same product originally purchased. Customers cannot exchange a purchased product for a different product.

For damaged-product claims, customers are strongly advised to provide a complete unboxing video showing the package, barcode/order label, and the product during the unboxing process.

Please review our Return & Exchange Policy for complete details and eligibility requirements.

10. Damaged or Defective Products

If you receive a damaged or defective product, you must contact Jeytraa within the time period specified in our Return & Exchange Policy.

You may be required to provide:

Order ID.
Photographs of the product.
Photographs of the packaging.
Complete unboxing video.
Barcode/order label visible in the video.
Description of the issue.

Jeytraa will review the submitted information before approving or rejecting an exchange request.

Submission of a claim does not automatically guarantee approval.

11. Promotions and Discounts

Jeytraa may offer discounts, promotional codes, sales, or special offers from time to time.

Promotional offers may have specific terms and conditions, including:

Validity periods.
Product restrictions.
Minimum order values.
Usage limits.
Customer eligibility requirements.

Jeytraa reserves the right to modify, suspend, or cancel any promotion without prior notice, subject to applicable law.

12. Intellectual Property

All content available on the Jeytraa website, including but not limited to:

Logos.
Brand names.
Text.
Graphics.
Product images.
Website design.
Layout.
Icons.
Videos.
Software and other materials.

is owned by or licensed to Jeytraa and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, publish, or commercially use our content without prior written permission.

13. Prohibited Activities

You agree not to use the Jeytraa website to:

Commit or facilitate fraud.
Make unauthorized purchases.
Provide false or misleading information.
Attempt to gain unauthorized access to our website or systems.
Introduce viruses, malware, or other harmful code.
Interfere with website security or functionality.
Scrape, copy, or reproduce website content without permission.
Use our website for any unlawful purpose.
Abuse promotional offers or payment systems.

Jeytraa reserves the right to restrict or terminate access to users who violate these Terms.

14. User-Provided Information

If you submit reviews, feedback, comments, photographs, or other content to Jeytraa, you confirm that you have the right to provide such content.

You agree that your submitted content must not:

Violate any law.
Infringe another person’s intellectual property rights.
Contain harmful or malicious content.
Contain false, misleading, abusive, or defamatory material.

Jeytraa reserves the right to remove content that violates these Terms or applicable law.

15. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics services, advertising platforms, technology providers, and other service providers.

Your use of third-party services may be subject to the terms and policies of those third parties.

Jeytraa is not responsible for the independent actions, policies, or services of third-party providers beyond our reasonable control.

16. Website Availability

We aim to keep the Jeytraa website available and functioning properly. However, we do not guarantee that the website will always be:

Available without interruption.
Free from errors.
Completely secure.
Free from viruses or other harmful components.

We may temporarily suspend or restrict access to the website for maintenance, upgrades, security reasons, or other operational requirements.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Jeytraa shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Jeytraa harmless from claims, losses, liabilities, damages, costs, or expenses arising from:

Your violation of these Terms.
Your misuse of our website.
Your violation of applicable laws.
Your violation of the rights of another person or entity.

19. Privacy

Your use of the Jeytraa website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

20. Changes to These Terms

Jeytraa may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the website after changes are posted means that you accept the updated Terms, subject to applicable law.

21. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms or your use of the Jeytraa website shall be subject to the jurisdiction of the appropriate courts, subject to applicable consumer protection laws.

22. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Business Name: Jeytraa
Email: jeytraa@gmail.com
Address: 105, shivraaj business hub, gita naga, puna gam, Surat – 395010

23. Agreement to These Terms

By accessing, browsing, or purchasing from the Jeytraa website, you acknowledge that you have read, understood, and agreed to these Terms of Service and our applicable store policies.

If you do not agree with these Terms, please do not use our website or place an order.