Privacy Policy – Jeytraa

Last Updated: September 2, 2026

At Jeytraa, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By using the Jeytraa website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect certain information from you, including:

Personal Information

Full name
Billing and shipping address
Email address
Mobile/phone number
Order and transaction details
Information you provide when contacting our customer support

Payment Information

When you make a payment, your payment information may be processed securely through our third-party payment service providers.

Jeytraa does not directly store your complete credit card, debit card, UPI, or banking credentials.

Payment information is handled by the applicable payment gateway according to its own privacy and security policies.

2. How We Use Your Information

We may use the information we collect to:

Process and fulfill your orders.
Deliver products to your provided address.
Process payments and verify transactions.
Send order confirmations and delivery updates.
Provide customer support.
Handle eligible exchange or product-related claims.
Improve our website, products, and customer experience.
Detect and prevent fraudulent or unauthorized transactions.
Maintain records required for business, accounting, tax, and legal purposes.
Send promotional offers, updates, or marketing communications where permitted and where you have provided appropriate consent.

3. Information Sharing

We do not sell or rent your personal information to third parties.

However, we may share necessary information with trusted service providers when required to operate our business, including:

Payment gateway providers.
Shipping and logistics partners.
Website and e-commerce service providers.
Technology and hosting providers.
Analytics and advertising service providers.
Customer support and communication service providers.
Government authorities or legal entities when required by applicable law.

We only share information that is reasonably necessary for the relevant service or legal requirement.

4. Payment Security

Payments made through Jeytraa may be processed by third-party payment gateways.

Your payment details may be subject to the privacy policies and security practices of the respective payment service provider.

Jeytraa does not request or store your payment PIN, OTP, password, or complete banking credentials.

Never share your OTP, UPI PIN, card PIN, or banking password with anyone claiming to represent Jeytraa.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

Keep items in your shopping cart.
Remember your preferences.
Understand how visitors use our website.
Improve website performance.
Provide relevant advertising and marketing.
Analyze website traffic and customer behavior.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Third-Party Services

Our website may use third-party services and platforms to provide payment processing, shipping, analytics, advertising, customer support, and other functionality.

These third parties may collect or process information according to their own privacy policies.

Jeytraa is not responsible for the privacy practices of third-party websites or services that we do not control.

7. Marketing Communications

If permitted by applicable law and where you have provided the required consent, we may contact you through email, SMS, WhatsApp, or other communication channels regarding:

New products.
Special offers.
Discounts.
Promotions.
Order-related information.
Important updates about our services.

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

Please note that you may still receive essential transactional communications related to your orders.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as reasonably necessary to:

Provide our services.
Complete transactions and maintain order records.
Comply with applicable legal, accounting, and tax requirements.
Resolve disputes.
Prevent fraud and misuse.
Enforce our agreements and policies.

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

10. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information, including the right to:

Request access to certain personal information we hold about you.
Request correction of inaccurate information.
Request deletion of information where legally permitted.
Withdraw consent where processing is based on consent.
Opt out of certain promotional communications.
Raise a concern or complaint regarding the handling of your personal information.

To exercise any applicable privacy rights, you may contact us using the details provided below.

11. Children’s Privacy

Jeytraa does not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

12. External Links

Our website may contain links to third-party websites or services.

If you click on an external link, you will be directed to a website that is not controlled by Jeytraa.

We recommend reviewing the privacy policy of any third-party website you visit.

Jeytraa is not responsible for the privacy practices, content, or security of third-party websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.

Any updated version will be posted on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Business Name: Jeytraa
Email: jeytraa@gmail.com
Address: 105, shivraaj business hub, gita naga, puna gam, Surat – 395010

We will make reasonable efforts to respond to your privacy-related requests within a reasonable period.

15. Consent

By using the Jeytraa website and providing your personal information, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above, subject to applicable law.