Jeytraa

Return & Exchange Policy – Jeytraa

Return & Exchange Policy – Jeytraa

At Jeytraa, we carefully inspect and pack every order before dispatch to ensure that your product reaches you safely and in good condition.

Please read our Return & Exchange Policy carefully before placing your order.

1. No Return & No Refund

We currently do not accept product returns or provide refunds after an order has been delivered.

Once the product is delivered to the customer, it cannot be returned for a change of mind, size preference, color preference, or any other personal reason.

“Except for an approved exchange under Section 2, all sales are final. Jeytraa does not offer returns, refunds, or exchanges for any reason other than an eligible damaged or defective product.”

2. Exchange Only for Damaged Products

Exchange is available only if the product received by the customer is damaged, defective, or physically damaged during delivery.

If the product is received in perfect condition, an exchange request will not be accepted.

Important:

  • Exchange is available only for the same product that was originally purchased.
  • Customers cannot exchange the purchased product for another/different product.
  • Customers cannot request a different product, model, color, size, or another item in exchange.
  • The replacement will be provided for the same product, subject to availability.

3. Unboxing Video Is Mandatory

To make an exchange claim, customers are strongly advised to record a continuous, clear unboxing video from the moment the package is received until the product is completely unboxed.

The video should clearly show:

  • The shipping package before opening.
  • The package label and barcode/order details.
  • The condition of the package.
  • The complete unboxing process.
  • The product and its condition immediately after opening.

The barcode on the package should be clearly visible in the unboxing video.

An unboxing video is extremely important as it helps us verify whether the product was damaged before or during delivery.

If no proper unboxing video is provided, Jeytraa reserves the right to reject or decline the exchange claim, as we may not be able to verify the condition of the product at the time of delivery.

4. Exchange Request Time

If you receive a damaged or defective product, you must contact us within 24 hours of delivery and provide:

  • Your Order ID.
  • Clear photographs of the damaged product.
  • Clear photographs of the packaging.
  • The complete unboxing video showing the barcode/order label.
  • A brief description of the issue.

Requests submitted after the specified time period may not be accepted.

5. Product Condition

The product must be returned in the same condition in which it was received.

Exchange will not be accepted if the product has been:

  • Used or worn.
  • Washed or cleaned.
  • Modified or altered.
  • Damaged by the customer.
  • Scratched, broken, stained, or mishandled after delivery.
  • Missing original packaging, tags, accessories, or other components, where applicable.

6. Exchange Approval

All exchange requests are subject to verification by Jeytraa.

After receiving the required photos, video, and order details, our team will review the claim and determine whether the product qualifies for an exchange.

Submitting an exchange request does not automatically guarantee approval.

If the damage is not verified or the required evidence is not provided, the exchange request may be rejected.

7. No Exchange for Change of Mind

Exchange requests will not be accepted for reasons such as:

  • “I don’t like the product.”
  • “I changed my mind.”
  • “I ordered the wrong product.”
  • “I want another product instead.”
  • “I want a different color.”
  • “I want a different size.”
  • “I found another product I prefer.”

Exchange is strictly limited to verified damaged/defective products and only for the same product originally purchased.

8. Exchange Availability

If the exact same product is available, Jeytraa will arrange a replacement according to our exchange process.

If the same product is unavailable, our support team will contact you and provide the available resolution applicable to the order.

9. Shipping & Exchange Charges

If an exchange is approved because the product was delivered damaged or defective, Jeytraa will review the applicable shipping/exchange arrangements on a case-by-case basis.

Any exchange request that does not meet the conditions of this policy may be rejected.

10. Contact Us

For any eligible damaged-product exchange request, please contact our customer support with your Order ID, photographs, and unboxing video within 24 hours of delivery.

Jeytraa reserves the right to verify every exchange claim and reject requests that do not meet the conditions mentioned in this policy.

By placing an order on Jeytraa, you acknowledge and agree to the terms of this Return & Exchange Policy.