Jeytraa

Shipping Policy – Jeytraa

Shipping Policy – Jeytraa

Last Updated: September 2, 2026

At Jeytraa, we aim to process and deliver your orders safely and within the estimated delivery timeframe. Please read the following Shipping Policy carefully before placing your order.

By placing an order on the Jeytraa website, you acknowledge and agree to the terms of this Shipping Policy.

1. Order Processing

After you successfully place an order and your payment is confirmed, we will begin processing your order.

Orders are generally processed within 1– 4 business days, unless otherwise stated on the product page or at checkout.

Processing time may take longer during:

  • Sales and promotional periods.
  • Festivals and public holidays.
  • High-volume order periods.
  • Unexpected operational circumstances.

You will receive relevant order or shipping updates through the contact information provided at checkout.

2. Shipping Time

After your order has been dispatched, the estimated delivery time will depend on your delivery location and the shipping partner handling your order.

Generally, orders may take approximately 5–10 business days to be delivered after dispatch.

Delivery times are estimates and are not guaranteed.

Remote locations, special delivery areas, or circumstances beyond our control may require additional time.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on:

  • Delivery location.
  • Product size or weight.
  • Shipping method.
  • Promotional offers.
  • Order value.

Any applicable shipping charges are the responsibility of the customer unless otherwise stated.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at the time of placing an order.

Please carefully verify:

  • Full name.
  • House/flat number.
  • Street/area.
  • City.
  • State.
  • PIN code.
  • Valid mobile number.

Jeytraa will not be responsible for delivery issues caused by incorrect, incomplete, or outdated address or contact information provided by the customer.

If an order is returned to the shipping provider or seller due to an incorrect address, unavailable recipient, or repeated delivery attempts, additional shipping charges may apply for re-shipment, where applicable.

5. Tracking Information

Once your order has been shipped, tracking information may be provided to you through email, SMS, WhatsApp, or other available communication channels.

Tracking information may take some time to become active after the shipment has been handed over to the courier partner.

You can use the provided tracking information to monitor the status of your shipment.

6. Delivery Attempts

Our shipping partners may make multiple delivery attempts before marking an order as undeliverable or returning it to the sender.

Customers are requested to remain available at the provided delivery address and respond to calls or messages from the courier partner when necessary.

Failure to receive the package after multiple delivery attempts may result in the order being returned.

7. Delayed Deliveries

While we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:

  • Courier or logistics delays.
  • Weather conditions.
  • Natural disasters.
  • Public holidays.
  • Festivals or high-volume periods.
  • Transportation disruptions.
  • Government restrictions.
  • Strikes or operational disruptions.
  • Incorrect or incomplete customer information.
  • Remote or difficult-to-reach locations.

Such delays do not automatically qualify the customer for a cancellation, return, refund, or exchange.

8. Lost or Undelivered Shipments

If your tracking information shows an unusual delay, failed delivery, or possible loss of shipment, please contact Jeytraa customer support with your Order ID and tracking details.

We will coordinate with the relevant shipping or logistics provider to investigate the issue.

Resolution of lost or undelivered shipments may depend on the investigation and policies of the applicable shipping partner.

9. Damaged Package at Delivery

If the package appears visibly damaged, opened, tampered with, or otherwise compromised at the time of delivery, customers are strongly advised to:

  1. Take clear photographs of the package before opening it.
  2. Record a continuous unboxing video.
  3. Ensure that the shipping label and barcode/order details are clearly visible.
  4. Record the complete opening of the package and the condition of the product.

The unboxing video and photographs may be required when submitting a damaged-product exchange claim.

Please refer to our Return & Exchange Policy for complete exchange eligibility and claim requirements.

10. Unboxing Video

For damaged-product claims, a complete unboxing video is strongly recommended and may be required for verification.

The video should begin before the package is opened and should clearly show:

  • The unopened package.
  • Shipping label.
  • Barcode/order information.
  • Condition of the package.
  • Complete unboxing process.
  • Condition of the product immediately after opening.

A claim without sufficient evidence may be difficult to verify and may be rejected.

11. Incorrect or Missing Items

If you receive an incorrect product, missing item, or product that appears different from what you ordered, please contact Jeytraa customer support as soon as possible and provide:

  • Order ID.
  • Clear photographs of the package.
  • Shipping label and barcode.
  • Photographs of the received product.
  • Complete unboxing video, where available.

Our team will review the information and determine the appropriate resolution according to our applicable policies.

12. International Shipping

Unless specifically stated on the product page or at checkout, Jeytraa currently focuses on deliveries within India.

International shipping, if offered in the future, may be subject to additional shipping charges, customs duties, taxes, and other applicable charges.

Such charges may be the responsibility of the customer unless otherwise stated.

13. Cash on Delivery

If Cash on Delivery (COD) is available for your location and order, additional terms or verification requirements may apply.

Jeytraa reserves the right to restrict or cancel COD orders where necessary, including orders that appear suspicious, fraudulent, or repeatedly refused.

14. Refused or Unaccepted Deliveries

Customers are requested not to refuse delivery of an order that they have placed.

If an order is refused or repeatedly rejected by the customer and subsequently returned to the sender, Jeytraa may restrict future COD orders or require additional shipping charges for re-shipment, where applicable.

Refusing delivery does not automatically create a right to a refund or cancellation.

15. Delivery Confirmation

An order may be considered delivered when the applicable shipping provider’s tracking system confirms successful delivery to the provided address.

If you believe your order has been incorrectly marked as delivered, please contact us promptly with your Order ID and tracking information so that we can investigate the matter.

16. Changes to Shipping Policy

Jeytraa reserves the right to update or modify this Shipping Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

17. Contact Us

For shipping-related questions, delivery issues, or tracking assistance, please contact us:

Business Name: Jeytraa
Email: jeytraa@gmail.com
Address: 105, shivraaj business hub, gita naga, puna gam, Surat – 395010

When contacting us regarding an order, please include your Order ID so that we can assist you more efficiently.

18. Agreement

By placing an order through the Jeytraa website, you acknowledge that you have read, understood, and agreed to this Shipping Policy, along with our Privacy Policy, Terms of Service, and Return & Exchange Policy.